Privacy Policy

Your personal information and how we use it

We collect, use and store your personal data to ensure that we can provide you with various services and offer you a personalised experience online. This may be done on our site or through other means. We will keep your personal data confidential at all times and only collect, use and store it in accordance with this Privacy Policy.

Collection of your personal data

We collect various levels of your personal data:

You will browse our site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all of the services and features that we offer to registered users.
You will need to provide certain personal information when you register with us on our site (such as your name and contact details) in order to receive various features and services we offer to registered users, such as email updates, responses to your enquiries and priority access to limited edition items.
You can only place an order with us as a registered user on our site. In either case, we will only collect information necessary to fulfil the relevant order (such as your name, contact details and payment/credit card details).
You may wish to review or update your personal information held by us. You can do this by contacting customer service or by adjusting your customer profile in your registered account.

Use of your personal data

We use the personal data you provide for the following purposes:

To provide our services to you. This includes answering any questions you may have, providing recommendations on products on our site, maintaining your shopping cart on our site, reviewing your requests for any of our services and fulfilling any orders you may place with us (including security checks on your payments and verification).
To send you special offers and promotions by post, email, SMS, WhatsApp and similar channels when you are an existing customer or where (in the case of a new customer) you have consented to receive such promotions or have otherwise not opted-out. If you do not want to receive offers and promotions by email, you can unsubscribe via the link included in our marketing communications. If you do not want to receive offers and promotions by post, SMS, or WhatsApp, please contact us through our contact page.
To understand and improve your experience on our site. We may analyse aggregated browsing, ordering and account behaviour to refine our products, content, recommendations and the design of our site. This is generally done using anonymised or aggregated data.
For internal record keeping, accounting, fraud prevention, dispute resolution and to comply with applicable laws and regulations.

Sharing your personal data

We do not sell your personal data. We may share your personal data with carefully selected third parties only where it is necessary to provide you with our services or where we are legally required to do so. These include:

Payment processors and gateways to securely process your payment.
Shipping and fulfilment partners to deliver your order.
Email, SMS and marketing platforms we use to communicate with you (subject to your consent where required).
Analytics and advertising partners that help us understand site usage and serve relevant content (subject to your cookie preferences where required).
Authorities, regulators or law enforcement where we are legally required to disclose information.

Where personal data is transferred outside your region, we take steps to ensure appropriate safeguards are in place in line with applicable data protection law.

Cookies and similar technologies

Our site uses cookies and similar tracking technologies to operate the site, remember your preferences, analyse traffic and personalise content and advertising. You can control or block cookies through your browser settings. Disabling certain cookies may affect site functionality.

Your rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal exceptions).
Object to or restrict certain types of processing, including direct marketing.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us through our contact page.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including for the duration of your customer relationship with us and as required to comply with our legal, accounting and reporting obligations.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. While no system is completely secure, we work to safeguard your information using industry-standard practices.

Children's privacy

Our site is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. Your continued use of our site following any updates indicates your acceptance of the revised Privacy Policy.