Returns & Refunds

We want you to love every BONOU Home product. If for any reason you're not completely satisfied, we're here to help.

What is your return policy?

You may return eligible items within 30 days of delivery.

To qualify for a return, items must be unused, in their original condition, and returned with all original packaging and tags.

How to return?

To be eligible for a refund, returned items must be unused, unwashed, in their original condition, and include all original packaging, tags, inserts, and accessories.

Please securely package your return to prevent damage during transit and send it to the following address:

Return Address:

9F & 10F, Jidali Industrial Park
Shajing
Bao'an District
Shenzhen, Guangdong 518105
China

Customers are responsible for arranging return shipment and covering all return shipping costs unless the item was received damaged, defective, or incorrect.

We strongly recommend using a tracked shipping service. BONOU HOME is not responsible for returns that are lost, delayed, damaged, or misdelivered during transit.

Once your return has been received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method in accordance with our Refund Policy.

Returns that do not meet the conditions outlined in this policy may be refused or may be subject to a partial refund at BONOU HOME's sole discretion.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Can I cancel my order?

Because orders are processed quickly, we are unable to guarantee cancellations once an order has been placed. If you need assistance, please contact us as soon as possible and we'll do our best to help.

When will I receive my refund?

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.