Terms of Service

Welcome to BONOU HOME. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

BONOU HOME ("we," "us," "our") operates this website and offers home textile products, including towels, bath linens, and related accessories.

For any questions, please contact:

Email: contact@bonouhome.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and complete.

3. Products

We make every effort to accurately display product descriptions, colors, dimensions, and images.

However:

  • Colors may vary depending on screen settings and devices.
  • Minor variations in size, color, texture, stitching, weave, or finish are not considered defects.
  • Product images are for illustrative purposes only.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include or exclude taxes as indicated at checkout.

We reserve the right to:

  • Correct pricing errors.
  • Change prices at any time.
  • Cancel orders affected by pricing inaccuracies.

If an order is canceled due to a pricing error, any payment received will be refunded.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, cancel, or reject any order for any reason, including but not limited to:

  • Suspected fraud.
  • Unauthorized resale.
  • Incorrect pricing.
  • Inventory shortages.
  • Violation of these Terms.

An order confirmation email does not constitute acceptance of the order.

6. Order Cancellation

Because orders are processed quickly, cancellations cannot be guaranteed once an order has been placed.

If an order has already entered processing, packaging, or shipment, it may no longer be eligible for cancellation.

7. Payment

Payment must be received in full before products are shipped.

We reserve the right to use third-party payment processors.

We are not responsible for errors, delays, or security incidents caused by third-party payment providers.

8. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather events
  • Public holidays
  • Force majeure events
  • Incorrect customer information

We are not liable for delays outside our reasonable control.

9. Address Accuracy

Customers are solely responsible for providing accurate shipping information.

BONOU HOME is not responsible for:

  • Failed deliveries caused by incorrect addresses.
  • Additional shipping costs resulting from incorrect information.
  • Packages delivered to the address provided at checkout.

10. Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping address or made available according to the carrier's delivery confirmation.

Customers are responsible for securing deliveries after delivery confirmation.

11. Returns & Refunds

Returns are governed by our separate Return Policy.

We reserve the right to reject returns that:

  • Are returned outside the return window.
  • Show signs of use.
  • Are missing original packaging.
  • Are damaged by misuse, improper care, or customer negligence.

Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable unless required by law or caused by our error.

12. Damaged or Incorrect Products

Customers must inspect deliveries upon receipt.

Claims regarding damaged, defective, or incorrect products must be reported within 48 hours of delivery and supported by photographic evidence.

Failure to report issues within a reasonable period may limit available remedies.

13. Product Care

Customers are responsible for following all care instructions provided with the products.

BONOU HOME is not responsible for damage resulting from:

  • Improper washing
  • Excessive heat
  • Bleach usage
  • Fabric softener misuse
  • Commercial laundering
  • Improper storage

Normal wear and tear is not considered a defect.

14. Intellectual Property

All content on this website, including:

  • Logos
  • Product names
  • Designs
  • Images
  • Videos
  • Text
  • Graphics

is owned by BONOU HOME or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written consent.

15. Prohibited Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website functionality.
  • Attempt unauthorized access to systems.
  • Upload malicious software.
  • Use automated tools to scrape content.
  • Misrepresent your identity.

16. User Content

Any reviews, comments, photographs, testimonials, or other content submitted to BONOU HOME may be used, reproduced, modified, published, or displayed by BONOU HOME without compensation.

By submitting content, you grant BONOU HOME a perpetual, worldwide, royalty-free license to use such content for marketing and business purposes.

17. Disclaimer of Warranties

To the fullest extent permitted by law, all products and services are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous website availability.
  • Error-free operation.
  • Uninterrupted access.
  • Compatibility with all devices.

Except where prohibited by law, all implied warranties are disclaimed.

18. Limitation of Liability

To the maximum extent permitted by law, BONOU HOME shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Incidental damages
  • Special damages
  • Lost profits
  • Lost opportunities
  • Loss of goodwill
  • Loss of data

Our maximum liability shall never exceed the amount paid for the product giving rise to the claim.

19. Indemnification

You agree to indemnify and hold harmless BONOU HOME, its owners, directors, employees, contractors, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your violation of any law or third-party rights.

20. Force Majeure

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Government actions
  • Labor disputes
  • Carrier disruptions
  • Power outages
  • Cyberattacks

21. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in our Privacy Policy.

22. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated Terms.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of your country of residence.

24. Contact Us

Questions regarding these Terms may be directed to:

BONOU HOME
Email: contact@bonouhome.com